The Only Vertically Integrated CX Platform

One AI agent owns your entire CX.Returns. Orders. Tracking. Claims.

Your shopper asks once. The return gets approved, the refund lands, the order gets fixed before it ships, all in the same conversation. Never a portal link, never another vendor’s queue.

Book a demoFree AI Support Audit
Sphere Animation
Apothekary
Apothekary
Apothekary
Apothekary

Hear it straight
from the operators.

ZhuMei Chen, Global CX Manager at Harry's, on camera
360%ROI on customer experience
"Cavalry showed value immediately and did it in our tone with clear follow through, alongside a seamless handover to our real human team."
ZhuMei ChenGlobal CX Manager
Diego Nevado, SVP Operations at Naadam, on camera
78%AI automation at peak
"Cavalry significantly reduced our seasonal staffing needs in Q4 and has been phenomenal at supporting us through our AI CX journey."
Diego NevadoSVP Operations
Chantel Oh, Director of CX at Dolls Kill, on camera
69%of tickets automated
"A really interesting thing we saw was that customers started asking for our AI agents by name. They would have a ticket resolved with Maya, then come back and ask, 'Can I talk to Maya again?'"
Chantel OhDirector of CX
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Author Name
VP of Company
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Author Name
VP of Company
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Author Name
VP of Company

If your AI agent can’t resolve at least 60–80% of tickets, it becomes another layer of friction.

From issue classification to ticket resolution, Cavalry handles 100+ complex ecommerce use cases with no hand-offs or scripted flows.

Most AI Agents answer questions, but don't solve real problems

Ticket: Forgot to apply my promo code
Hello, I tried to use code FALL24 on my order just now, but it didn’t seem to work. Is there any way I can get the difference refunded to my credit card for this order? I still want the product, but I also would like the discount.
RL
I understand how that can happen. Let me transfer you to a specialist who can help apply the coupon and refund the difference. Thank you!
AI Agent

Cavalry solves promo code tickets like a human rep would

Ticket: Forgot to apply my promo code
Hello, I tried to use code FALL24 on my order just now, but it didn’t seem to work. Is there any way I can get the difference refunded to my credit card for this order? I still want the product, but I also would like the discount.
Ryan
Hi Ryan! Great news, we’ve successfully applied the FALL24 promo code to your order as a courtesy, and a 10% discount has been applied.

A confirmation email will be sent to your email address with the refund details.
Cavalry

Cavalry navigates fragmented systems, SOPs, and edge cases to drive resolution.

Most AI Agents answer questions, but don't solve real problems

Ticket: Defective item received
My brand new vacuum cleaner won’t turn on anymore! How do I send it back and get a replacement?
DR
Our apologies for your faulty item. An agent will be contact you as soon as possible 😊
AI Agent

Cavalry solves defective item tickets like a human rep would

Ticket: Defective item received
My brand new vacuum cleaner won’t turn on anymore! How do I send it back and get a replacement?
Debora
Hi Debora,
Oh no, a broken vacuum cleaner is no fun at all. I am happy to help assist you with this product issue.

Your claim for the defective vacuum cleaner has been successfully filed and approved, and a replacement has been processed. You should have received a confirmation email with the claim details.

If there’s anything else you need help with, just let me know.
Cavalry

Cavalry navigates fragmented systems, SOPs, and edge cases to drive resolution.

Most AI Agents answer questions, but don't solve real problems

Ticket: Upgraded Shipping - Late Order
I’m very disappointed I paid extra expecting a faster delivery of my item. It’s been half the week and the item is still not delivered.
KC
We’re sorry you haven’t received your order yet. So we can better assist you, please call us at 1-800-500-2866. Our house of operation are 8:00 AM to 11:00 PM ET. Is there anything else we can help you with?
AI Agent

Cavalry solves late order tickets like a human rep would

Ticket: Upgraded Shipping - Late Order
I’m very disappointed I paid extra expecting a faster delivery of my item. It’s been half the week and the item is still not delivered.
Kaitlyn
Hi Kaitlyn, I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!
Cavalry

Cavalry navigates fragmented systems, SOPs, and edge cases to drive resolution.

Most AI Agents answer questions, but don't solve real problems

Ticket: Wrong item received
I received the wrong shoes. I got two different shoes, both of them were right side, and neither is what I ordered. Please get me the right pair ASAP
SR
I apologize for the inconvenience caused by receiving the wrong pair of shoes. To resolve this issue, I will need to escalate this to our order management team who will assist you further in correcting this mistake. They will reach out to you shortly with the next steps.
AI Agent

Cavalry solves wrong item tickets like a human rep would

Ticket: Wrong item received
I received the wrong shoes. I got two different shoes, both of them were right side, and neither is what I ordered. Please get me the right pair ASAP
Selina
Hi Selina! Oh no, it looks like you’ve got a shoe mix-up. Let’s get this sorted out before your vacation! I’ve checked the photos and it seems like you received the wrong items.

Your RMA has been successfully authorized! You’ll receive an email shortly with the return shipping label. Just print it out, attach it to the box, and drop it off at the post office.

A replacement order will be automatically processed for you. If you have any further questions or need additional assistance, please feel free to reach out.
Cavalry

Cavalry navigates fragmented systems, SOPs, and edge cases to drive resolution.

Most AI Agents answer questions, but don't solve real problems

Ticket: Out of stock?
Hi, I’m looking for this product in a large like the ad I saw, but I can’t find it on the website. Here’s the image. Is it out of stock?
DM
I’m not sure I’m the best person to help you with this. Let me grab someone who is an expert. Give me a quick sec.
AI Agent

Cavalry solves out of stock tickets like a human rep would

Ticket: Out of stock?
Hi, I’m looking for this product in a large like the ad I saw, but I can’t find it on the website. Here’s the image. Is it out of stock?
Deanna
Hi Deanna! While I can’t say for sure when the Cozy Vibe PJ set will be back in stock, I found some great alternatives that have large size available
  • Campfire Cozy PJ set: A heather grey lounge set with a mini tree print for $140
  • Chenille Cozy Cable Lounge PJ set: A chenille cable knit lounge set with a v-neck hoodie for $172
  • Cozy Corduroy Lounge set: A pink clay corduroy knit set with a collared button-front top for $166
As a courtesy for being out of stock, I can also offer you an extra 10% off if you use code: 1D486G9. Please let me know if any of these options work for you or if you need further assistance!
Cavalry

Cavalry navigates fragmented systems, SOPs, and edge cases to drive resolution.

“What matters most to us is solving our customers’ problems quickly and with care,whether that’s through a human or AI. If we do it right, the difference shouldn’t be noticeable.Cavalry showed value immediatelyand did it in our tone with clear follow through, alongside a seamless handover to our real human team”

ZhuMei Chen
Global CX Manager
Read full story

“We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Cavalry was able to significantlyreduce our seasonal staffing needs in Q4 and has been phenomenal at supporting us through our AI CX journey”

Diego Nevado
SVP Operations
Read full story

“Other AI companies we tried like Siena had such long-winded responses. Cavalry is the only AI agent that has been successfully able tosolve issues in a quick, concise way while capturing our unique brand personality.”

Marivic Victoria
Director of Customer Service
Read full story

"Compared to our previous provider, Cavalry is easily 11X more helpful in handling our CX workload. We’re automating more, we have better visibility with audit trails and the team’s been thrilled with the hands-on support. Theenterprise level customizability have made a huge difference"

Ian Blair
CEO
Read full story

“Overall impressed with the tech. We hit road humps with Gorgias AIand Cavalry has moved past all of them. I feel like the technology on their side is way more advanced”

Mikey Krieger
Director of Digital

“Cavalry’s white glove onboardingwas definitely a game changer for us. I wanted to introduce AI into our operations for a while to optimize costs, but my team has been so backlogged. Theyjust made it super easyto say yes.”

Nick Allen
CEO

“Cavalry’s CSAT is +6% higherthan our previous outsourced CX agency Chatdesk, while alsobeing 2X cheaper.”

Eliane Awada
Head of Marketing

Weekly CX Intelligence Report. Built from customer tickets, not surveys. So your team can act before problems snowball.

Cavalry agents analyze all your customer tickets and auto-generates a weekly report with the most urgent issues , from product defects and shipping trends to surges in interest.

It’s the pulse check your entire organization will actually read.

Book a demoCX Intelligence Report
Weekly CX Intelligence Report
Meridian Apparel, Fashion, week of Jun 23
Top issue

Promo codes confusion Is eroding trust and driving support volume

29%of tickets
11 pts vs last week

29% of all support tickets this week were triggered by promo code or discount issues , up +11 percentage points vs. last week

Common complaints:
  • WELCOME10 and SUMMER20 not applying at checkout
  • Sale items still showing full price in-cart
  • Shoppers demanding post-purchase refunds for missed discounts
Ticket #302156“I saw 10% off, but got charged full price , feels misleading”
Why it matters?

When promo logic breaks customer expectations, it drives up support load, erodes trust, and quietly kills conversion and margin.

What you can improve?
  • Audit promo logic for edge cases (e.g. code + markdown stacking)
  • Clarify rules and expiry windows directly at checkout
  • Add real-time confirmation when a code is applied (“20% off applied!”)
Top issue

Shipping protection frustrations are fueling repeat support and lost trust

314shipping tickets
vs prior 3 weeks

Shipping issues remain the top complaint, but now the real problem is how customers experience the protection plan.

Complains key metrics:
  • 314 tickets mention shipping problems this week
  • 89 tickets reference a lost or missing package
  • 91 tickets cite denied claims under the ShipSafe+ protection plan
  • Most complaints involve delays longer than 15 days, which void coverage
Ticket #742371“I paid for ShipSafe+ but got denied, this doesn’t feel fair.”
Why it matters?

When protection claims fail, it leads to multiple contacts per issue, escalations, and delays , all of which inflate support costs and reduce lifetime value.

What you can improve?
  • Extend claim window to 20–30 days
  • Show clearer protection terms at checkout
  • Send email reminders before coverage expires
Top issue

Subscription surprise charges are driving cancellations and refund volume

58%of tickets
vs prior 3 weeks

58% of support tickets were triggered by subscription-related issues: unexpected renewals, difficulty cancelling, frustration over bundled SKUs.

Common complaints:
  • Users were charged $29 for an order they didn’t expect
  • “I didn’t know I was subscribed” or “I thought I cancelled”
  • Customers want to keep one product (like Deodorant) but are forced to cancel the full bundle
Ticket #402138“Didn’t approve this $35 charge , cancel my subscription.”
Why it matters?

When customers feel blindsided by billing, it breaks trust, drives up support volume, and turns loyal users into churn risks , even if they like the products.

What you can improve?
  • Send pre-renewal reminders with clear pricing
  • Make pause, skip, and cancel options easy to access in the portal
  • Let customers modify bundles or reorder individual items
  • Show subscription terms at checkout and in emails
Top issue

Shipping delays and split-box confusion are driving cancellations and frustration

41%of tickets
vs prior 3 weeks

41% of all support tickets this week mentioned shipping delays, incomplete orders, or back-in-stock wait times , especially for LiftDesk Max.

Common complaints:
  • Customers discover 3+ week delays after purchase and request to cancel
  • LiftDesk Max ships in two boxes, but often arrives on different days, causing “missing item” confusion
  • Some customers ask to pay extra for faster or partial shipments
Ticket #402138“Just found out this won’t ship until August , please cancel”
Why it matters?

Unclear shipping timelines and staggered deliveries break trust early , driving up cancellations, duplicate tickets, and negative first impressions.

What you can improve?
  • Show expected ship dates directly on PDP and cart
  • Add backorder warnings for high-demand SKUs
  • Clarify “ships in 2 boxes” on relevant products
  • Offer expedited or split-shipping options when delays occur

Every number has a name behind it.Not averages. Not projections.

Book a demoFree AI Support Audit
Naadam
78%
AI automation rate
During peak Q4
Read story
Harry's
360%
ROI
On CX investment
Read story
Naadam
25x
Faster resolution
20.5h down to 48 min
Read story
Dolls Kill
5%
Higher CSAT score
AI outscored humans
Read story

Support should feel human.
No more robotic replies that don't represent your brand.

Cavalry's multi-layered brand voice infuses empathy, tone, and language that match your interaction policies, brand personality, and style guide,so replies feel like your team, not a script.

1. Core Intelligence

2. Add tone & empathy

3. Add structure, context & clarity

4.Match your brand style guide, format and voice

Olivia
We are sorry for the delay you are having with your order. I've confirmed it failed to deliver on time. A refund in the amount of $15 has been processed to your original payment method.
(The core AI model,where most AI agents stop)
Book a demo
Olivia
I'm really sorry to hear about the delay with your order. I understand how frustrating it can be when you pay extra for express shipping and it doesn't arrive on time. 😔 A refund in the amount of $15 has been processed to your original payment method.
(Make replies more human by shaping tone, emotion, voice and personality)
Book a demo
Olivia
Hi Kaitlyn,

I'm really sorry to hear about the delay with your dress. I understand how frustrating it can be when you pay extra for express shipping and it doesn't arrive on time. 😔

After calculating the estimated delivery window of 10/2025, it looks like your order was late. A refund in the amount of $15 has been processed to your original payment method.

If there's anything else I can help you with, please let me know!
(Bring human-like clarity with structure and context to make them feel conversational)
Book a demo
Olivia
Hi Kaitlyn,

I'm really sorry to hear about the delay with your "Celebrate Summer Mini Dress". I understand how frustrating it can be when you pay extra for express shipping and it doesn't arrive on time. 😔

I've checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I've issued a refund for the $15 "express shipping cost" you paid.

If there's anything else I can help you with, please let me know!
(Make sure every detail - from phrasing to punctuation to formatting rules respects your brand standards)
Book a demo

Your brand’s personality, refined for seamless human-like interactions

Titanium’s multi-layered brand voice matches your interaction policies, brand personality and style guides.

Your brand’s personality, refined for seamless human-like interactions

Cavalry's multi-layered brand voice matches your interaction policies, brand personality and style guides.

Core Intelligence

We are sorry for the delay you are having with your order. I’ve confirmed it failed to deliver on time. A refund in the amount of $15 has been processed to your original payment method.

The core AI model,where most AI agents stop

1

Add tone, empathy & personality
I’m really sorry to hear about the delay with your order. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time.😔 A refund in the amount of $15 has been processed to your original payment method.
Make replies more human by shaping tone, emotion, voice and personality

2

Add structure, context & clarity
Hi Kaitlyn,

I’m really sorry to hear about the delay with your dress. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

After calculating the estimated delivery window of 10/2025, it looks like your order was late. A refund in the amount of $15 has been processed to your original payment method.

If there’s anything else I can help you with, please let me know!
Bring human-like clarity with structure and context to make them feel conversational

3
‍

Match your brand style guide, format and voice
Hi Kaitlyn,

I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!
Make sure every detail - from phrasing to punctuation to formatting rules respects your brand standards

4

Seamless integration with existing tech stack for effortless customer experience

Reveal AI Automation Rate

Build your Free CX Profile to reveal your automation rate and surface real insights on resolution performance, cost savings, and AI potential

Our AI agent will analyze 200+ historical tickets to establish a use case baseline, so you'll know your brand's automation potential from day one, before spending a dime (takes less than 5 minutes).

Free AI Support Audit
See Cavalry's impact without creating time-consuming workflows

Go live in hours, with zero time spent creating workflows.

Traditional AI CX
workflow tools

Demo

Generic proposal

Personalized Audit  for tangible impact

Onboarding

Time-consuming and self service

Accelerated White Glove onboarding

Launch effort

Weeks spent before going live

Live setup of AI Agents within hours

Relationship

Vendor with monthly check-ins

24/7 partnership with brands

Trial

No trial, pay to play

30-day Free trial with full capabilities

Book a demo
Traditional AI CX
workflow tools

Demo

Generic proposal

Onboarding

Time-consuming and self service

Launch effort

Weeks spent before going live

Relationship

Vendor with monthly check-ins

Trial

No trial pay to play

Demo

Personalized Audit for tangible impact

Onboarding

Accelerated White Glove onboarding

Launch effort

Live setup of AI Agents within hours

Relationship

24/7 partnership with brands

Trial

30-day Free trial with full capabilities

Book a demo

Real results. Real teams.

No loops, no rigid workflows. Real issue resolution, happier customers, right from your existing helpdesk.

Book a demoFree AI Support Audit

How Harry's replaced rigid workflows with AI that actually resolves customer issues and follows through at scale.

Read full story
Harry's
360%
ROI on customer experience

How Naadam used Cavalry to handle peak Q4 seasonal surges in support without seasonal staffing headaches.

Read full story
Naadam
78%
AI automation rate during peak periods

How Cavalry helped Dolls Kill scale their customer support without sacrificing brand voice.

Read full story
Dolls Kill
67%
of total ticket volume handled out of 100k+ tickets per year

How Cavalry helped Laundry Sauce 11X their AI support performance vs their previous provider.

Read full story
Laundry Sauce
11X
Increase in resolved tickets vs their previous provider