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Hi, I forgot to apply my promo code... |
Sphere Animation

Built for e-commerce and trusted by leading brands Designed by $100M+ retail operators

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Author Name
Lorem Ipsum is simply dummy of the printing and typesetting industry. Lorem Ipsum has been the industry's.
Author Name
VP of Company
Lorem Ipsum is simply dummy of the printing and typesetting industry. Lorem Ipsum has been the industry's.
Author Name
VP of Company
Lorem Ipsum is simply dummy of the printing and typesetting industry. Lorem Ipsum has been the industry's.
Author Name
VP of Company

Effortless resolutions at scale without
time-consuming, rigid workflows

Cavalry AI adapts to unique situations, solving complex issues in real-time, saving human effort.

Traditional AI CX
workflow tools

re: Forgot to apply my promo code
RL
Ryan L
Hello, I tried to use code FALL24 on my order just now, but it didn’t seem to work. Is there any way I can get the difference refunded to my credit card for this order? I still want the product, but I also would like the discount.
Virtual Assistant
I understand how that can happen. Let me transfer you to a specialist who can help apply the coupon and refund the difference. Thank you!

CX Operating System

re: Forgot to apply my promo code
RL
Ryan L
Hello, I tried to use code FALL24 on my order just now, but it didn’t seem to work. Is there any way I can get the difference refunded to my credit card for this order? I still want the product, but I also would like the discount.
Olivia
Hi Ryan! Great news, we’ve successfully applied the FALL24 promo code to your order as a courtesy, and a 10% discount has been applied.

A confirmation email will be sent to your email address with the refund details.

Cavalry CX
Operating System

Cavalry response
Olivia
Hi Ryan! Great news, we’ve successfully applied the FALL24 promo code to your order as a courtesy, and a 10% discount has been applied.

A confirmation email will be sent to your email address with the refund details.

Traditional AI CX
workflow tools

re: Defective item received
DR
Debora R
My brand new vacuum cleaner won’t turn on anymore! How do I send it back and get a replacement?
Virtual Assistant
Our apologies for your faulty item. An agent will be contact you as soon as possible 😊

CX Operating System

re: Defective item received
DR
Debora R
My brand new vacuum cleaner won’t turn on anymore! How do I send it back and get a replacement?
Duke
Hi Debora,
Oh no, a broken vacuum cleaner is no fun at all. I am happy to help assist you with this product issue.

Your claim for the defective vacuum cleaner has been successfully filed and approved, and a replacement has been processed. You should have received a confirmation email with the claim details.

If there’s anything else you need help with, just let me know.

Cavalry CX
Operating System

Cavalry response
Duke
Hi Debora,
Oh no, a broken vacuum cleaner is no fun at all. I am happy to help assist you with this product issue.

Your claim for the defective vacuum cleaner has been successfully filed and approved, and a replacement has been processed. You should have received a confirmation email with the claim details.

If there’s anything else you need help with, just let me know.

Traditional AI CX
workflow tools

re: Upgraded Shipping - Late Order
KC
Kaitlyn C
I’m very disappointed I paid extra expecting a faster delivery of my item. It’s been half the week and the item is still not delivered.
Virtual Assistant
We’re sorry you haven’t received your order yet. So we can better assist you, please call us at 1-800-500-2866. Our house of operation are 8:00 AM to 11:00 PM ET. Is there anything else we can help you with?

CX Operating System

re: Upgraded Shipping - Late Order
KC
Kaitlyn C
I’m very disappointed I paid extra expecting a faster delivery of my item. It’s been half the week and the item is still not delivered.
Maya
Hi Kaitlyn, I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!

Cavalry CX
Operating System

Maya
Hi Kaitlyn, I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!

Traditional AI CX
workflow tools

re: Wrong item received
SR
Selina R
I received the wrong shoes. I got two different shoes, both of them were right side, and neither is what I ordered. Please get me the right pair ASAP
Virtual Assistant
I apologize for the inconvenience caused by receiving the wrong pair of shoes. To resolve this issue, I will need to escalate this to our order management team who will assist you further in correcting this mistake. They will reach out to you shortly with the next steps.
re: Wrong item received
SR
Selina R
I received the wrong shoes. I got two different shoes, both of them were right side, and neither is what I ordered. Please get me the right pair ASAP
Kai
Hi Selina! Oh no, it looks like you’ve got a shoe mix-up. Let’s get this sorted out before your vacation! I’ve checked the photos and it seems like you received the wrong items.

Your RMA has been successfully authorized! You’ll receive an email shortly with the return shipping label. Just print it out, attach it to the box, and drop it off at the post office.

A replacement order will be automatically processed for you. If you have any further questions or need additional assistance, please feel free to reach out.

Cavalry CX
Operating System

Kai
Hi Selina! Oh no, it looks like you’ve got a shoe mix-up. Let’s get this sorted out before your vacation! I’ve checked the photos and it seems like you received the wrong items.

Your RMA has been successfully authorized! You’ll receive an email shortly with the return shipping label. Just print it out, attach it to the box, and drop it off at the post office.

A replacement order will be automatically processed for you. If you have any further questions or need additional assistance, please feel free to reach out.

Traditional AI CX
workflow tools

re: Out of stock?
DM
Deanna M
Hi, I’m looking for this product in a large like the ad I saw, but I can’t find it on the website. Here’s the image. Is it out of stock?
Virtual Assistant
I’m not sure I’m the best person to help you with this. Let me grab someone who is an expert. Give me a quick sec.
re: Out of stock?
DM
Deanna M
Hi, I’m looking for this product in a large like the ad I saw, but I can’t find it on the website. Here’s the image. Is it out of stock?
Kaitlyn
Hi Deanna! While I can’t say for sure when the Cozy Vibe PJ set will be back in stock, I found some great alternatives that have large size available
  • Campfire Cozy PJ set: A heather grey lounge set with a mini tree print for $140
  • Chenille Cozy Cable Lounge PJ set: A chenille cable knit lounge set with a v-neck hoodie for $172
  • Cozy Corduroy Lounge set: A pink clay corduroy knit set with a collared button-front top for $166
As a courtesy for being out of stock, I can also offer you an extra 10% off if you use code: 1D486G9. Please let me know if any of these options work for you or if you need further assistance!

Cavalry CX
Operating System

Maya
Hi Deanna! While I can’t say for sure when the Cozy Vibe PJ set will be back in stock, I found some great alternatives that have large size available
  • Campfire Cozy PJ set: A heather grey lounge set with a mini tree print for $140
  • Chenille Cozy Cable Lounge PJ set: A chenille cable knit lounge set with a v-neck hoodie for $172
  • Cozy Corduroy Lounge set: A pink clay corduroy knit set with a collared button-front top for $166
As a courtesy for being out of stock, I can also offer you an extra 10% off if you use code: 1D486G9. Please let me know if any of these options work for you or if you need further assistance!

Your brand’s personality, refined for seamless human-like interactions

Cavalry’s multi-layered brand voice matches your interaction policies, brand personality and style guides.

Olivia
We are sorry for the delay you are having with your order. I’ve confirmed it failed to deliver on time. A refund in the amount of $15 has been processed to your original payment method.
(prior to refinement)
Book a demo
Olivia
I’m really sorry to hear about the delay with your order. I understand how frustrating it can be
when you pay extra for express shipping and it doesn’t arrive on time.😔 A refund in the amount of $15 has been processed to your original
payment method.
(Adding personality - to give it identity and language)
Book a demo
Olivia
Hi Kaitlyn,

I’m really sorry to hear about the delay with your dress. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

After calculating the estimated delivery
window of 10/2025, it looks like your order was late. A refund in the amount of $15 has been processed to your original payment method.

If there’s anything else I can help you with,
please let me know!
(Adding human-like details - to give it structure and make it conversational)
Book a demo
Olivia
Hi Kaitlyn,

I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like
your order did indeed miss the estimated
delivery window of Friday,October 20,2024.As
a result,I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!
(Adjusting for brand style guide format)
Book a demo

Your brand’s personality, refined for seamless human-like interactions

Titanium’s multi-layered brand voice matches your interaction policies, brand personality and style guides.

Your brand’s personality, refined for seamless human-like interactions

Cavalry's multi-layered brand voice matches your interaction policies, brand personality and style guides.

Base AI model

We are sorry for the delay you are having with your order. I’ve confirmed it failed to deliver on time. A refund in the amount of $15 has been processed to your original payment method.

(Prior to refinement)

1

Adding personality
I’m really sorry to hear about the delay with your order. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔 A refund in the amount of $15 has been processed to your original payment method.
(Adding personality - to give it identity and language)

2

Refined interactions
Hi Kaitlyn,

I’m really sorry to hear about the delay with your dress. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

After calculating the estimated delivery window of 10/2025, it looks like your order was late. A refund in the amount of $15 has been processed to your original payment method.

If there’s anything else I can help you with, please let me know!
(Adding human-like details - to give it structure and make it conversational)

3

Finalized styled response
Hi Kaitlyn,

I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!
(Adjusting for brand style guide format)

4

Seamless integration with existing tech stack for effortless customer experience

Onboarding made simple, value in record time

Cavalry’s accelerated white glove onboarding gives you impact without spending weeks building time-consuming, intricate workflows.

Cavalry scales AI agents to fully resolve issues with no frustrating escalations
Start free trial
Cavalry AI's white glove onboarding was definitely a game changer for us. I've wanted to introduce AI into our operations for a while to optimize costs, but my team has been so backlogged with other priority projects. They just made it super easy to say yes. We feel like we're in good hands!
Nick A
CEO
See Cavalry's impact without creating time-consuming workflows

Go live in hours, with zero time spent creating workflows.

Traditional AI CX
workflow tools

Demo

Generic proposal

Personalized Audit  for tangible impact

Onboarding

Time-consuming and self service

Accelerated White Glove onboarding

Launch effort

Weeks spent before going live

Live setup of AI Agents within hours

Relationship

Vendor with monthly check-ins

24/7 partnership with brands

Trial

No trial, pay to play

30-day Free trial with full capabilities

Traditional AI CX
workflow tools

Demo

Generic proposal

Onboarding

Time-consuming and self service

Launch effort

Weeks spent before going live

Relationship

Vendor with monthly check-ins

Trial

No trial pay to play

Demo

Personalized Audit for tangible impact

Onboarding

Accelerated White Glove onboarding

Launch effort

Live setup of AI Agents within hours

Relationship

24/7 partnership with brands

Trial

30-day Free trial with full capabilities

No shopper was asked to write these  after talking to our CX agent

B
Becky S

Thank you again, I had never heard of this brand until my heart doctor mentioned it. We ordered our first order through Amazon, but I wanted to research and see what Pure was about. Thank you again, I am still in shock I received an answer from a live person at 8:30 PM on a Sunday evening.
B
Bill M

Deep gratitude, Evelyn you are making this purchase a lot more comfortable for me -- just what a customer care person should do !!!! Please let your managers know that you are very good at your job!!!!
T
Terry F

I can’t thank you enough for your help and for sending a discount code for me…how nice of a gesture.
S
Staci S

This is great! I appreciate your help and fast response. This hasn’t happened before and the customer service has been exceptional. It gives me a lot of confidence doing business with this company. Thank you for your help.
M
Michelle Y

I'm speechless... seriously!!!  You guys at DK are awesome!!!  I never dreamed that this would be corrected, ( & in this way) so quickly!  This is why you guys are my "Go To" Favorite shopping spot!  Well, that and the fact you sell the most AMAZING clothes!!!  Obviously, I can't get enough!  It's truly my addiction!!🤣
J
Jolyn B

Thank you so much! This was been one of the easiest customer service experiences I've had.