Effortless resolutions at scale without
time-consuming, rigid workflows

Cavalry AI adapts to unique situations, solving complex issues in real-time, saving human effort.

Traditional AI CX
workflow tools

re: Forgot to apply my promo code

Ryan L

Hello, I tried to use code FALL24 on my order just now, but it didn’t seem to work. Is there any way I can get the difference refunded to my credit card for this order? I still want the product, but I also would like the discount.

Virtual Assistant

I understand how that can happen. Let me transfer you to a specialist who can help apply the coupon and refund the difference. Thank you!

CX Operating System

re: Forgot to apply my promo code

Ryan L

Olivia

Hi Ryan! Great news, we’ve successfully applied the FALL24 promo code to your order as a courtesy, and a 10% discount has been applied.

A confirmation email will be sent to your email address with the refund details.

Cavalry CX
Operating System

Cavalry response

Olivia

Traditional AI CX
workflow tools

re: Defective item received

Debora R

My brand new vacuum cleaner won’t turn on anymore! How do I send it back and get a replacement?

Virtual Assistant

Our apologies for your faulty item. An agent will be contact you as soon as possible 😊

CX Operating System

re: Defective item received

Debora R

My brand new vacuum cleaner won’t turn on anymore! How do I send it back and get a replacement?

Duke

Hi Debora,
Oh no, a broken vacuum cleaner is no fun at all. I am happy to help assist you with this product issue.

Your claim for the defective vacuum cleaner has been successfully filed and approved, and a replacement has been processed. You should have received a confirmation email with the claim details.

If there’s anything else you need help with, just let me know.

Cavalry CX
Operating System

Cavalry response

Duke

Traditional AI CX
workflow tools

re: Upgraded Shipping - Late Order

Kaitlyn C

I’m very disappointed I paid extra expecting a faster delivery of my item. It’s been half the week and the item is still not delivered.

Virtual Assistant

We’re sorry you haven’t received your order yet. So we can better assist you, please call us at 1-800-500-2866. Our house of operation are 8:00 AM to 11:00 PM ET. Is there anything else we can help you with?

CX Operating System

re: Upgraded Shipping - Late Order

Kaitlyn C

I’m very disappointed I paid extra expecting a faster delivery of my item. It’s been half the week and the item is still not delivered.

Maya

Hi Kaitlyn, I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!

Cavalry CX
Operating System

Maya

Traditional AI CX
workflow tools

re: Wrong item received

Selina R

I received the wrong shoes. I got two different shoes, both of them were right side, and neither is what I ordered. Please get me the right pair ASAP

Virtual Assistant

I apologize for the inconvenience caused by receiving the wrong pair of shoes. To resolve this issue, I will need to escalate this to our order management team who will assist you further in correcting this mistake. They will reach out to you shortly with the next steps.

re: Wrong item received

Selina R

I received the wrong shoes. I got two different shoes, both of them were right side, and neither is what I ordered. Please get me the right pair ASAP

Kai

Hi Selina! Oh no, it looks like you’ve got a shoe mix-up. Let’s get this sorted out before your vacation! I’ve checked the photos and it seems like you received the wrong items.

Your RMA has been successfully authorized! You’ll receive an email shortly with the return shipping label. Just print it out, attach it to the box, and drop it off at the post office.

A replacement order will be automatically processed for you. If you have any further questions or need additional assistance, please feel free to reach out.

Cavalry CX
Operating System

Kai

Traditional AI CX
workflow tools

re: Out of stock?

Deanna M

Hi, I’m looking for this product in a large like the ad I saw, but I can’t find it on the website. Here’s the image. Is it out of stock?

Virtual Assistant

I’m not sure I’m the best person to help you with this. Let me grab someone who is an expert. Give me a quick sec.

re: Out of stock?

Deanna M

Hi, I’m looking for this product in a large like the ad I saw, but I can’t find it on the website. Here’s the image. Is it out of stock?

Kaitlyn

Hi Deanna! While I can’t say for sure when the Cozy Vibe PJ set will be back in stock, I found some great alternatives that have large size available

Campfire Cozy PJ set: A heather grey lounge set with a mini tree print for $140
Chenille Cozy Cable Lounge PJ set: A chenille cable knit lounge set with a v-neck hoodie for $172
Cozy Corduroy Lounge set: A pink clay corduroy knit set with a collared button-front top for $166

As a courtesy for being out of stock, I can also offer you an extra 10% off if you use code: 1D486G9. Please let me know if any of these options work for you or if you need further assistance!

Cavalry CX
Operating System

Maya

Hi Deanna! While I can’t say for sure when the Cozy Vibe PJ set will be back in stock, I found some great alternatives that have large size available

Campfire Cozy PJ set: A heather grey lounge set with a mini tree print for $140
Chenille Cozy Cable Lounge PJ set: A chenille cable knit lounge set with a v-neck hoodie for $172
Cozy Corduroy Lounge set: A pink clay corduroy knit set with a collared button-front top for $166

As a courtesy for being out of stock, I can also offer you an extra 10% off if you use code: 1D486G9. Please let me know if any of these options work for you or if you need further assistance!

Cavalry’s multi-layered brand voice matches your interaction policies, brand personality and style guides.

1. Base AI model

2. Adding personality

3. Refined interactions

4. Finalized styled response

Olivia

We are sorry for the delay you are having with your order. I’ve confirmed it failed to deliver on time. A refund in the amount of $15 has been processed to your original payment method.

(prior to refinement)

Book a demo

Olivia

I’m really sorry to hear about the delay with your order. I understand how frustrating it can be
when you pay extra for express shipping and it doesn’t arrive on time.😔 A refund in the amount of $15 has been processed to your original
‍payment method.

(Adding personality - to give it identity and language)

Book a demo

Olivia

Hi Kaitlyn,

I’m really sorry to hear about the delay with your dress. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

After calculating the estimated delivery
window of 10/2025, it looks like your order was late. A refund in the amount of $15 has been processed to your original payment method.

If there’s anything else I can help you with,
please let me know!

(Adding human-like details - to give it structure and make it conversational)

Book a demo

Olivia

Hi Kaitlyn,

I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like
your order did indeed miss the estimated
delivery window of Friday,October 20,2024.As
a result,I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!

(Adjusting for brand style guide format)

Book a demo

Cavalry's multi-layered brand voice matches your interaction policies, brand personality and style guides.

Base AI model

We are sorry for the delay you are having with your order. I’ve confirmed it failed to deliver on time. A refund in the amount of $15 has been processed to your original payment method.

(Prior to refinement)

1

Adding personality

I’m really sorry to hear about the delay with your order. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔 A refund in the amount of $15 has been processed to your original payment method.

(Adding personality - to give it identity and language)

2

Refined interactions

Hi Kaitlyn,

I’m really sorry to hear about the delay with your dress. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

After calculating the estimated delivery window of 10/2025, it looks like your order was late. A refund in the amount of $15 has been processed to your original payment method.

If there’s anything else I can help you with, please let me know!

(Adding human-like details - to give it structure and make it conversational)

3
‍

Finalized styled response

Hi Kaitlyn,

I’m really sorry to hear about the delay with your “Celebrate Summer Mini Dress”. I understand how frustrating it can be when you pay extra for express shipping and it doesn’t arrive on time. 😔

I’ve checked into this for you, and it looks like your order did indeed miss the estimated delivery window of Friday, October 20, 2024. As a result, I’ve issued a refund for the $15 “express shipping cost” you paid.

If there’s anything else I can help you with, please let me know!

(Adjusting for brand style guide format)